Shipping policy

SHIPPING INFO - 

1) Packaging and delivery time
We understand your eagerness and hence we ship all customer orders within 24 working hours to 3 days of a successful payment or COD verification. In case of internationally shipped orders, it takes between 2 weeks to 4 weeks.

Once the order is placed, it will be shipped in 24 hrs to 3 days and delivered within 3 to 10 business days to Metros and Tier 1 cities.

2) Preference of Courier:
We usually ship all our prepaid orders through our preferred partners such as Amazon Shipping, First Flight, DTDC, Professional Courier, Blue dart or India Post. In case of products that are shipped from an international location, it takes up to 2 weeks to 4 weeks for your order to be delivered. In case of a special dispatch request, same can be accommodated with a request. Connect with us on the Whatsapp Chatbot on the website.

3) Order Tracking
Upon Dispatch, You would receive an email or a whatsapp message with dispatch information and tracking id. We urge you to contact us if you haven’t received your order within the timelines mentioned.

4) Exceptional Cases & Non Delivery
We reserve the right to not to deliver orders if we believe the address is not secure, for example, to a communal postal address – In such cases, we will notify you as soon as possible. Also, incorrect information may lead to non-delivery of orders.

We incur to and fro shipping costs in cases of deliberate non acceptance of parcels ordered or deliberate misinformation of addresses or contact numbers. In such circumstances, we reserve the right to and payment for such incurred charges.

CANCELLATION OF ORDERS

At Coozly.co we mostly dispatch all our orders within 24 working hours and hence cancelation would only be possible before dispatching the product. You can contact us on our Whatsapp Chatbot on our website for any specific requests.

In case we are unable to cancel orders before dispatch, we request you to accept the parcel and thereafter place a reurn request. Cancellaion of orders such oders that are in transit can be a great Ordeal to track. We reserve the right to charge for shipping costs incurred due to cancelled Orders.

RETURNS & REFUNDS POLICY

·    Once washed, items can’t be returned or replaced.

• In case you are not happy with our product, we can only process a full refund for coupons at the moment. We are unable to process any exchanges at the moment. Your order will be refunded once we receive the item in original condition along with any freebies given at the time.

• Please note that Hygiene products like Medical Aids, Intimate Backrest are not eligible for return. Items on Special Offer Sales are not eligible for return.

• In order to place a return request, please contact us on our Whatsapp Chatbot on our website with photos of the item, return reason and your order details within 48 hours of receiving the product for smooth return and refund. You will have 15 days of return time to return the product to us from the time it reaches you.

• While we try our best to provide return pickup, in case the item is not available for return pickup, we will send you an address to courier it.

• Where return pickup is not available, at times we can offer paid return services through shipping providers. 

• In case of any return shipment charges incurred the customer, the same will be refunded in the form of coupons subject to a maximum of return charges paid at the time of order placement.

Please ensure below when couriering the product to us for return:

1) Ensure your order number, name, and phone number are clearly mentioned on the parcel

2) Ensure the parcel is shipped to us and reaches us within 15 days from your order receipt. We also request you to share tracking ID with us. Please make sure to obtain proof of postage (with tracking information), as we cannot accept liability for loss or damage in transit. The parcel is your responsibility until it reaches our warehouse.

3) To be eligible for a return/exchange, the product must be unused and in the same condition that you received it in. It must not be washed and must also be in its original packaging with tags intact.

Once your return parcel is received via reverse pick-up or self-courier and inspected by our quality control team, an email will be sent to you to confirm the receipt of the returned item and quality approval or rejection status. In case of an approved return, the amount will be refunded to your original payment mode or in the form of coupons/ wallet credit. 

Please note we may deduct shipping fees for orders where returns are found invalid or inconsistent with standard return procedures.

NOTE: Although we work towards a Zero error policy, we take full responsibility for products received by you having a manufacturing defect. Hence, in such cases FULL REFUND including any shipping costs borne by customer will be refunded by us in the form of coupons.

In order to place a return request, please contact us on our Whatsapp Chatbot on our website Coozly.co (Bottom Right Hand Corner)