SHIPPING AND RETURNS
1) Packaging and delivery time
We understand your eagerness and hence we ship all customer orders within 24 working hours of a successful payment / COD verification. In case of internationally shipped orders, it takes between 2 weeks to 4 weeks.
2) Preference of Courier:
We usually ship all our prepaid orders through our preferred partners such as First Flight, DTDC, Professional Courier, Blue dart or India Post. In case of products that are shipped from an international location, it takes up to 2 weeks to 4 weeks for your order to be delivered. In case of a special dispatch request, same can be accommodated with a request. Call us on +91 9821312649 or email us on Coozlyhome@gmail.com for any specific request.
3) Order Tracking
Upon Dispatch, You would receive an email with dispatch information and tracking id. We urge you to contact us if you haven’t received your order within the timelines mentioned in the email.
4) Exceptional Cases
We reserve the right to not to deliver orders if we believe the address is not secure, for example, to a communal postal address – In such cases, we will notify you as soon as possible. Also, incorrect information may lead to non-delivery of orders.
CANCELLATION OF ORDERS
At Coozly.co we dispatch all our orders within 24 working hours and hence cancelation would only be possible before dispatching the product. You can contact us on +91 9821312649 or email us on Coozlyhome@gmail.com for any specific requests.
EXCHANGE, RETURNS & REFUNDS POLICY
We stand by the quality of products we create. If you are not satisfied with your product, we will definitely make things right for you. We have both exchange and return options available. For items like furniture and Headboard cushions - please note that we have self return options only.
1) RAISE REQUEST WITHIN 15 DAYS
You must raise a return or exchange request by clicking here - within 15 days of receiving your parcel. Based on eligibility, either your parcel must be shipped by you or a reverse pickup will be taking place within 7 days of receiving the request.
2) REVERSE PICKUP OR SELF-COURIER
A. REVERSE PICK UP: We provide reverse pick up at select pin codes. In this case the parcel reaches back to us within 10-15 days owing to courier company policy. In case reverse pick-up is not done for any reason within 7 days of raising request (owing to courier company delay or any other reason) please email us at Coozlyhome@gmail.com
- SELF-COURIER:In case reverse pick up is not valid at your pin code – you would need to courier back the parcel to us. Also, in case you wish to expedite an exchange or return we recommend this option as the parcel will reach us earlier than a reverse pick-up. For return Pickup - Address to self courier: Akrobon Trading, Suite 5, Old Body Guard Lane, Tardeo, Mumbai – 400034.
Please ensure below when couriering:
1) Ensure your order number, name, and phone number are clearly mentioned on the parcel
2) Ensure the parcel is shipped to us within 3 days of raising return request and reaches us within 10 days from date of return request. We also request you to share tracking ID with us. Please make sure to obtain proof of postage (with tracking information), as we cannot accept liability for loss or damage in transit. The parcel is your responsibility until it reaches our warehouse.
3) To be eligible for a return/exchange, the product must be unused and in the same condition that you received it in. It must also be in its original packaging with tags intact.
Once your return parcel is received via reverse pick-up or self-courier and inspected by our quality control team, an email will be sent to you to confirm the receipt of the returned item and quality approval or rejection status. In case of an approved return, amount will be refunded back to your original payment mode. In case of exchange, the exchange item will be sent out to you.
3) RETURN OPTIONS
- EXCHANGE:Once your return parcel is received via reverse pick-up or self-courier and inspected by our quality control team, an email will be sent to you to confirm the receipt of the returned item and the exchange product requested by customer will be sent out. The customer can also opt for a store credit to utilise for purchase.
- RETURNS:We provide full credit back to your original Payment Mode when to return a product. All Coozly products, unless specifically stated, are eligible for a 15 Day 100% Money Back Guarantee. COD orders will be given store credit. The Full credit will be issued only after we receive back the product and validate the return. For Return Value over Rs.5000/- we will issue a combination of coupons and money transfer.
Please note we may deduct return shipping fees for orders where returns are found invalid or inconsistent with standard return procedures.